Privacy Policy

A legal disclaimer

Truzen Real Estate ("Truzen", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you provide when using our website and services.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, submit an enquiry, request information about a property, or otherwise interact with us.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with us, we may collect the following information:

Full name
Email address
Telephone or mobile number
WhatsApp contact details
Property preferences and requirements
Buying, selling, or rental requirements
Information submitted through enquiry or contact forms
Communications and correspondence with our team
Information relating to your use of our website
IP address, browser type, device information, and general website usage information
Any other information you voluntarily provide to us

We do not intentionally request sensitive personal information through our website unless it is necessary for a specific service and there is an appropriate legal basis for collecting it.

2. How We Collect Your Information

We may collect information when you:

Submit a contact or property enquiry form.
Request a property viewing.
Contact us by telephone, email, WhatsApp, or other communication channels.
Subscribe to communications or marketing updates.
Interact with our website.
Communicate with our agents or representatives.
Provide information in connection with a property transaction or service.

We may also automatically collect certain technical information through cookies and similar technologies when you browse our website.

3. How We Use Your Information

We may use your personal information to:

Respond to your enquiries and requests.
Provide information about properties for sale or rent.
Arrange property viewings.
Provide real estate brokerage and related services.
Communicate with you regarding your property requirements.
Follow up on enquiries and requests.
Improve our website, services, and customer experience.
Send relevant property information, offers, or marketing communications where permitted.
Maintain records of communications and enquiries.
Prevent fraud, misuse, or unauthorised activity.
Comply with applicable legal and regulatory obligations.

We will only use your information for purposes that are reasonably connected to your interaction with Truzen Real Estate or as otherwise permitted or required by applicable law.

4. Marketing Communications

Where permitted by applicable law, we may contact you with information about properties, real estate opportunities, services, promotions, or other relevant updates.

You may opt out of marketing communications at any time by contacting us or using an available unsubscribe option.

Please note that opting out of marketing communications does not prevent us from sending essential communications relating to an enquiry, property transaction, appointment, or service you have requested.

5. Sharing Your Information

We may share your personal information where reasonably necessary to provide our services or comply with applicable laws.

This may include sharing relevant information with:

Property owners or landlords.
Property developers.
Buyers, sellers, tenants, or other transaction parties where appropriate.
Service providers assisting us with website hosting, technology, communications, analytics, or marketing.
Professional advisers and consultants.
Government authorities, regulators, courts, or law-enforcement bodies where legally required.

We do not sell your personal information to third parties.

Where we use third-party service providers to process personal information on our behalf, we take reasonable steps to ensure that appropriate privacy and security measures are in place.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality, understand website usage, remember preferences, and improve your experience.

Cookies may help us understand:

Which pages are visited.
How users navigate the website.
Website performance.
General visitor preferences.
The effectiveness of marketing and advertising campaigns.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the website.

Where required, we will seek appropriate consent before using non-essential cookies or similar technologies.

7. Third-Party Services

Our website may use or link to third-party services, such as:

Google services and analytics tools.
Social media platforms.
WhatsApp or other communication platforms.
Property portals.
Mapping and location services.
Website hosting and security providers.

These third parties may process information in accordance with their own privacy policies.

Truzen Real Estate does not control the privacy practices of third-party websites or services and recommends that you review their respective privacy policies before providing information to them.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss, or misuse.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security of information transmitted to or through our website.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, resolving disputes, and meeting legal or regulatory requirements.

When personal information is no longer required, we may securely delete or anonymise it in accordance with applicable requirements.

10. International Data Transfers

Some of our technology, hosting, communication, analytics, or service providers may process information outside the United Arab Emirates.

Where personal information is transferred or processed outside the UAE, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable data-protection requirements.

11. Your Privacy Rights

Subject to applicable UAE laws and regulations, you may have rights concerning your personal information, including the right to:

Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of personal information where legally applicable.
Request restriction of certain processing.
Object to certain uses of your information.
Withdraw consent where processing is based on consent.
Request information about how your personal information is processed.

Some rights may be subject to legal, regulatory, contractual, or other applicable limitations.

To exercise a privacy-related right, please contact us using the details provided below.

12. Children's Privacy

Our website is intended for general audiences and is not specifically directed towards children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

13. Links to Other Websites

Our website may contain links to external websites or platforms.

This Privacy Policy does not apply to third-party websites. We are not responsible for the privacy practices, content, or security of external websites.

We encourage users to review the privacy policies of any third-party websites they visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.

The updated version will be published on this page with a revised "Last Updated" date.

We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have questions about this Privacy Policy, wish to exercise a privacy-related right, or have concerns regarding the handling of your personal information, please contact us:

Truzen Real Estate
Dubai, United Arab Emirates
Email: enquiries@truzen.ae